Professional Services

XClinical offers fast, flexible and focused services ranging from ‘full service’ to ‘do-it-yourself’. Select the services you require and create the ideal mix of professional study setup, consulting and training services to meet your specific needs. Our Professional Services team can be responsible for all or just a subset of the points listed below, as required. For those points that you take care of yourself, we will, of course, continue to provide help and support.

  • Creation of the eCRFs
  • Configuration of Edit Checks / Queries
  • Creation of user roles and access rights
  • Creation of online reports and data export jobs
  • Configuration of specific modules such as Randomization, Drug Accountability and Logistics, Metadata and Libraries
  • Configuration of a separate database with patient identifying information
  • Configuration of laboratory data import

Your designated XClinical team members will be assigned to the awarded project based on availability at the time of the study start. Because we are solely a software vendor, XClinical does not support typical CRO services such as monitoring, data management, biostatistics, protocol writing, etc.

Customer Support

We guarantee 24/7 availability of our servers and are responsible for database backups and security. Using an encrypted internet connection, you have full access to our software as if it was hosted on your own servers. With our “Software-as-a-Service” model you rent our software and do not have any upfront investment costs.

Thanks to our modern data centers our customers have worldwide access to our reliable and secure Marvin databases. We take care of hardware provisioning, software installation, system monitoring and off-site backups and we offer a 24/7 technical emergency hotline.

Training Services

We offer a variety of training for the various modules. For Marvin, we provide train-the-trainer sessions so that customers (or designated trainers) can train the site staff. Our software products are user-friendly and easy to use. Therefore, our training units can be kept short (hours or days depending on the topic).

For example, within just 3 days data managers can learn how to set up their own study eCRFs and edit checks with the help of our Composer.

For investigators, study nurses and monitors we provide training according to the “train-the-trainer” model. For each Marvin project, a separate internet address is available with a copy of the database for training purposes.

Overview of XClinical Training Modules

XClinical Training Concept :: Marvin for Study Managers and Monitors :: for Data Managers

  • Set-Up of eCRF with Composer
  • Amendments
  • Roles & Permissions
    • The Basics
    • Specials
  • Reporting
    • Basics
    • Advanced
  • Data Import
  • Double Data Entry
  • Randomization
  • Handling Laboratory Data
  • Tabulation
  • Coding
  • MAP20DM
  • WebPRO
  • Risk-Based Monitoring
  • Webservices
  • Noteflags & Elementflags
  • Customized Training:
    • Update
    • Workshop
    • Data Export