Professional Services

XClinical also offers fast, flexible and focused services ranging from ‘full service’ to ‘do-it-yourself’. Select the services you require and create the ideal mix of professional study setup, consulting and training services to meet your specific needs. Our Professional Services team can be responsible for all or just a subset of the points listed below, as required. For those points that you take care of yourself, we will, of course, continue to provide help and support.

  • eCRFs build
  • Configuration of Edit Checks/Queries
  • Creation of user roles and access rights
  • Creation of (customized) online reports and data exports
  • Configuration of specific modules such as Randomization, Drug Management and Logistics
  • Configuration of laboratory data import

A dedicated professional services specialist will be assigned to your study. Because we are solely a software vendor, XClinical does not provide typical CRO services such as monitoring, data management, biostatistics, protocol writing, etc.

Customer Support

XClinical services are available on a 24/7 basis to ensure the availability of our servers. We are responsible for database backups and security. Using an encrypted internet connection, you have full access to our software as if it was hosted on your own servers. With our “Software-as-a-Service” model you rent our software and do not have any upfront investment costs.

Thanks to our modern data centers our customers have worldwide access to our reliable and secure Marvin databases.
We take care of hardware provisioning, software installation, system monitoring and off-site backups and we offer a 24/7 technical emergency hotline: +49 (0) 89 4522775-888 and +1 201 793 7032.

Training Services

We offer a variety of training for the various modules. Training can be held on-site or via web conference, depending on the complexity of the subject matter.For Marvin, we provide train-the-trainer sessions so that customers (or designated trainers) can train the site staff. Our software products are user-friendly and easy to use. Therefore, our training units can be kept short (hours or days depending on the topic).

For example, within just 3 days data managers can learn how to set up their own study eCRFs and edit checks with the help of our Composer.

For investigators, study nurses and monitors we provide training according to the “train-the-trainer” model. For each Marvin project, a separate internet address is available with a copy of the database for training purposes.

For more information, please see our trainingsflyer.

Overview of XClinical Training Concept

Packages :: Modules :: Workshops

  • Marvin Getting Started
  • Marvin Reporting
  • Handling Laboratory Data
  • Marvin Data Import
  • WHODrug and MedDRA Coding
  • EDC with Marvin
  • Marvin Roles and Permissions
  • Marvin Database Fundamentals
  • IWRS & Drug Management in Marvin
  • Marvin for Patients (WebPRO)
  • Marvin for Paper (DDE)
  • ODM to SDTM with Marvin
  • Marvin Update Workshop
  • Advanced Marvin Workflows
  • Marvin CTMS Workshop
  • Integration with 3rd party systems
  • Customized Workshops

Would you like to know more about our training program? Ask us: